F.A.Q.

DOMANDE FREQUENTI

Prossimamente in italiano. Chiediamo scusa.

How do I register?
Setting up an account with www.lafragatina.com is very simple and will allow you to place orders online. Go to START SESSION and then complete the registration form. Once you have done this, you will receive a confirmation email.

What do I do if I have forgotten my user name?
Don’t worry. You can also use your email address to access your account.

What do I do if I have forgotten by password?
If you can’t remember your password, go to START SESSION and click on the link “FORGOTTEN YOUR PASSWORD?” You will be sent an email to the address you gave us and can reset your password.

Can I change my account details?
Yes. Start your session, then click on ACCOUNT. There you can change your email address, password, shipping and billing addresses or even add new addresses.

What are the La Fragatina terms and conditions?
To find out about our terms and conditions we would ask you to consult the LEGAL NOTICE section at the bottom of the page.

How do I place an order?
To purchase product from our website, simply click on the shopping basket alongside the product you want to buy to add it to your basket. Once you have selected all the items you want, go to YOUR SHOPPING BASKET and follow the instructions to place your order. If you still haven’t decided, you can finalise your order at another time. The items in your basket will stay there until you order them or remove them, even if you close your session.

How do I remove an item from my shopping basket?
All you have to do is go to YOUR SHOPPING BASKET, at the top of the page, and then click on Remove next to the item you no longer want.

What forms of payment do you accept?
You can pay using PayPal or credit card.

How much is shipping?
La Fragatina ships worldwide, and the cost depends on the country. It may even be free. Consult our full section on DELIVERY AND RETURNS for all shipping costs.

Can I return an item?
Of course. To return an item bought online, you must advise us within two days after receiving your order and send the item back to us. For more information on our returns policy, consult the sections on DELIVERIES AND RETURNS at the bottom of the page.

If you cannot find the answer you were looking for, go to CONTACT to send us a message with your query. We will get back to you as soon as possible.