DELIVERY AND RETURNS
La Fragatina ships worldwide. Orders can be sent by courier or post (Spanish postal service).
Spain and Portugal
For deliveries to Spain (peninsula and Balearics) and Portugal, postage is 6€, regardless of the number of books purchased. Deliveries are normally made between 7 and 14 days. For deliveries to the Canaries, Ceuta and Melilla, postage costs 8 €, regardless of the number of books purchased. Deliveries are normally made between 7 and 14 days.
- Delivery is free for orders over 27 € in Spain (peninsula and Balearics).
- Delivery is free for orders over 37 € in Canaries, Ceuta and Melilla.
Europe and the rest of the world
Postage to Europe (outside Spain and Portugal) is 28€, and 32€ for the rest of the world, regardless of the number of books ordered. Delivery takes between 8 and 14 days Europe and between 10 and 28 days for the rest of the world. For urgent deliveries, the best option is to use a courier service (outside Spain and Portugal). Details of delivery charges by destination are as follows:
- Europe 1: 28 €
- Europe 2*: 32 €
- Europe 3**: 38 €
- Africa and Middle East: 38 €
- North America: 27 €
- Latin America: 31 €
- Rest of the world: 38 €
*Bulgaria, Cyprus, Slovakia, Slovenia, Estonia, Hungary, Lithuania, Latvia, Malta, Poland, Czech Republic and Rumania.
**Belarus, Bosnia, Croatia, Island, Faroe Islands, Macedonia, Russia, Serbia, Ukraine and Turkey.
La Fragatina reserves the right to change delivery charges at any time.
Returns should be notified in writing within two days of the day after receipt of the items. In this case the cost of the item will be refunded in full, including delivery charges. The cost of returning the items will be payable by the customer. However, should the return be due to a fault in the item received, these costs will be paid for by La Fragatina. Reimbursement will be made by the same payment method used for the purchase as soon as possible, and in any event, within 30 days of the day the return is notified.
Once the return has been notified, the items in questions must be returned immediately, in the same conditions as they were received. The customer is responsible for the conditions of the item and the cost of return. The customer is legally obliged to take reasonable care of the items while they are in his/her possession. If this obligation is not met, we reserve the right to take the necessary measures to demand compensation.
Goods ordered from La Fragatina for international delivery may be subject to importation duty and tax applied at the country of destination. Any additional customs charges are payable by the customer, as we do not have control over such charges and cannot predict the final cost thereof. Customs policies vary considerably depending on the country in question. Customers must therefore contact their local customs office for further information. Furthermore, you must remember that by ordering a product from La Fragatina, you are considered the nominal importer and must comply with all laws and regulations in the country in which the goods are received. Finally, bear in mind that international deliveries may be subject to opening and inspection by border authorities.